Mh389 Privacy Policy — Malaysia User Data Protection
Effective Date: 1 January 2026
This Privacy Policy explains how mh389 collects, uses, stores, and protects the personal information of users in Malaysia. By using the mh389 platform, you agree to the privacy practices described here.
What Information Do We Collect?
Mh389 collects various types of information to ensure the platform operates securely and services are delivered efficiently. The categories of information collected are as follows:
- Account Information — full name, date of birth, phone number, email address, and encrypted password collected during the registration process.
- Identity Verification (KYC) Information — copies of identity documents such as a national ID card or passport, required to fulfil account verification requirements.
- Device & Browser Information — IP address, browser type, operating system, device model, and other technical data collected automatically when you access the platform.
- Payment Information — details of deposit and withdrawal transactions in Malaysian Ringgit (RM/MYR), including payment methods used such as FPX or local e-wallets. Full card numbers are not stored by mh389.
- Usage Data — activity records within the platform, including games played, session duration, betting history, and interactions with platform features.
- Cookies — small data files stored on your device to enhance your browsing experience and monitor platform performance.
How Is This Information Used?
Mh389 uses the information collected solely for legitimate and transparent purposes. The primary uses of your data are:
- To verify user identity and prevent fraud or money laundering in accordance with Malaysian legal requirements.
- To securely and accurately process deposits and withdrawals in MYR.
- Delivering a personalised user experience, including relevant game recommendations and promotional offers.
- Sending important notifications related to your account, transactions, security updates, and policy changes.
- Analysing usage data to improve platform performance, identify technical issues, and enhance overall service quality.
- To comply with legal obligations and the requirements of relevant regulatory authorities in Malaysia.
Cookies & User Activity Tracking
The mh389 platform uses cookies and similar tracking technologies to improve your browsing experience and ensure platform features function correctly. There are two main categories of cookies we use:
- Essential Cookies — required for core platform operations such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Analytical Cookies — used to understand aggregate platform usage patterns for service improvement purposes. This data does not identify individual users.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some mh389 platform features.
Data Storage, Security & Third-Party Sharing
How Is Your Data Protected?
Mh389 applies rigorous technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration, or loss. These include data encryption in transit using SSL/TLS protocols, strict internal access controls, and continuous system monitoring.
User data is stored on secure servers with regular backups. Data retention periods are based on platform operational requirements and applicable legal obligations — generally not exceeding seven (7) years after account closure.
Is Your Data Shared with Third Parties?
Mh389 does not sell or rent users' personal data to third parties for marketing purposes. However, in certain circumstances, data may be shared with:
- Payment service providers required to securely process MYR transactions.
- Relevant authorities in Malaysia when required by law or court order.
- Third-party technical service providers that support platform operations, subject to strict confidentiality agreements.
User Rights, Policy Updates & How to Contact Us
What Are Your Rights as an mh389 User?
As a registered mh389 user, you have the following rights regarding your personal data:
- Right of Access — you have the right to request a copy of the personal data we hold about you.
- Right to Rectification — you may request corrections to any inaccurate or outdated information through your account settings or by contacting customer support.
- Right to Erasure — you may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
- Right to Object — you may object to the processing of your data for specific purposes, such as marketing communications.
Changes to This Privacy Policy
Mh389 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices or legal requirements. Users will be notified of any material changes via platform notifications or email. The effective date of the latest version is always displayed at the top of this page.
How to Contact the mh389 Support Team
For any inquiries regarding this Privacy Policy, data access requests, or concerns about the security of your information, please contact us by email at [email protected]. You may also visit the page FAQ for general enquiries about your account and privacy.